Refund and Returns Policy

The Luxury Bed Company USA (TLBC USA LLC) takes pride in manufacturing and supplying high-quality bespoke furniture. We are confident that you will love the products you have purchased. However, if you encounter an issue with your purchase or the product itself, we are here to help. As a company, we believe in transparency and unmatched customer service. We will work with you to ensure you are completely satisfied with your experience. Some important aspects to consider are listed below:

• Cooling-Off Period: If you change your mind about your purchase, we offer a 48-hour cooling-off period in which you can cancel your order. To cancel, we require written or verbal communication from the bill-paying customer within this timeframe.

• Cancellations After 48 Hours: Each item is considered a specialist, made-to-order item and is therefore non-returnable. If you wish to cancel after 48 hours, you will be subject to a 30% restocking fee (calculated based on your order value).

• Returns After Delivery: We strongly encourage customers to carefully consider their purchase before ordering. However, standard items may be returned if they are unused, in their original packaging. Return shipping costs are the customer’s responsibility, and a 30% restocking fee may apply. Returns must be requested within 14 days of delivery, and we reserve the right to refuse returns that do not meet these conditions.

• Mattress Policy: Mattresses are delivered in a sealed hygiene bag. Once the seal is broken, the mattress cannot be returned or exchanged.

• Manufacturer’s Warranty: If a manufacturing fault is discovered with your product, it will be covered under the one-year manufacturer’s warranty, which commences from the date you sign for your delivery.