The Luxury Bed Company USA (TLBC USA LLC) takes pride in manufacturing and supplying high quality bespoke furniture. We are confident that you will love the products you have purchased. However, in the event where you encounter an issue with you purchase or the product itself, you do not have to worry about anything. As a company we believe in transparency and unmatched customer service. We will work with you throughout the process to ensure you are completely satisfied with the whole experience. Some of the important aspects to consider are listed below:
Should you change your mind about your purchase we have a 48-hour cooling off period in which you can cancel your order without any quibbles, we will need written or verbal communication from yourself ‘bill paying customer’ within this time period in order to cancel the order.
After the 48 hours period has lapsed, you will be required to get in touch with our customer care staff using the Contact section of our website, and our friendly staff will be more than happy to assist with your return / refund query. Once your order cancellation request is received and processed your refund will be issued immediately.
If you wish to return the product after it has been delivered, then you will be required to contact the customer care team with the reason for your return. Our friendly team will be available to assist you with the return process and explain all the steps necessary.
Mattresses are delivered in a sealed hygiene bag, once the seal is broken you are no longer able to return or exchange your mattress. As once a mattress is used, it is against the company’s hygiene policy to restock the mattress to be sold to any other customers.
If a fault is discovered with your mattress, this would then come under the one-year manufacturer’s warranty, which commences from the date you sign for your delivery.
Your order is covered under our Manufacturer’s Warranty, under which, if your products are defective, or develop a fault which is structural or was due to poor workmanship, then you will be entitle to a full exchange of the similar item.